In accordance with the regulations, the consumer and the user will have the right to dissolve the contract for a maximum period of 14 calendar days without the need to indicate reason and without incurring any costs, with the exception of those provided for in art. 103 of RD1/2007, of November 16, approving the aforementioned text of the General Law for the Defense of Consumers and Users.
Our product is included in the exceptions for hygienic and health reasons, especially in section e) that we quote:
“Article 103 Exceptions to the right of withdrawal
e) The supply of sealed goods which cannot be returned for health protection or hygiene reasons and which have been unsealed after delivery. ”
For this reason, we only accept returns of UNSEALED products or products damaged in shipment.
If items are faulty or have been damaged in transit, they must be reported by email to firstname.lastname@example.org, same day of receipt of the order.
These products must be returned by the buyer in the manner that they are protected, including in the same box or protective bag in which you received them. SUC. FRENCH KNITWEAR S.L. will bear all shipping costs for the delivery and return of the product.
Once SUC. FRENCH KNITWEAR S.L. receives the goods at its warehouses and the above conditions are verified, the return of the product will be accepted and the amount will be refunded through the method with which the payment was made.
Before opening a product, check by means of the note attached in the transparent envelope that it corresponds to the one you requested: (model, color, size, finish, etc.), by making an immediate complaint by email to email@example.com, in the event of an anomaly. If you detect any abnormality before opening the product, please do not open the seal or its packaging. Contact us as soon as possible.